Terms of Service

FieldGenius is a field service management software product and service operated by Neuralstrikes, Inc., a Delaware corporation. These Terms of Service ("Terms") govern your access to and use of FieldGenius, including the web application, mobile technician experience, and related services (together, the "Service"), and constitute an agreement between you and Neuralstrikes, Inc.

In these Terms, "FieldGenius," the "Service," "we," "us," and "our" refer to Neuralstrikes, Inc. and the FieldGenius service as the context requires. FieldGenius is a brand and product name. It is not a separate corporation, a subsidiary, or an independent legal entity, and no reference to FieldGenius in these Terms creates one.

By creating a workspace, starting a free trial, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm that you have authority to bind that company, and "you" refers to that company.

If you do not agree to these Terms, do not use the Service.

The Service helps contractors and field service businesses schedule and dispatch work, manage customers and equipment, produce estimates and invoices, coordinate technicians in the field, and analyze business performance.

We may add, change, or remove features over time. We will not make changes that materially reduce the core functionality of a paid plan during a billing period without notifying you.

You must provide accurate information when creating a workspace and keep it current. You are responsible for all activity that occurs under your workspace, including activity by your employees, technicians, subcontractors, and anyone else you invite.

You are responsible for safeguarding login credentials and for promptly removing access for people who leave your business. Notify us immediately if you believe an account has been compromised.

Workspace administrators can view, modify, and export workspace data, including records created by other users in your workspace. You are responsible for how you assign administrator access.

We offer free trials of a fixed length, currently 15 or 30 days depending on the option you select at signup. No payment method is required to start a trial, and your trial period begins once your workspace setup is complete.

Trials include a set allowance of AI credits and access to trial features as described at signup. Trial allowances are for evaluation and are not transferable.

At the end of a trial, your workspace becomes read-only or inaccessible unless you subscribe to a paid plan. You are under no obligation to subscribe. We may end, shorten, or modify trial offerings at any time, and we may decline or terminate a trial we believe is being used abusively or to evade paid plan limits.

You can export your data or request deletion during your trial or within the retention window described in our Privacy Policy.

Paid plans are billed in advance on a recurring basis at the price and interval shown at the time of purchase. Subscriptions renew automatically until cancelled.

You authorize us and our payment processor to charge your payment method for all fees. If a charge fails, we may retry and may suspend access until payment succeeds.

You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable and we do not provide credits for partial periods or unused AI credits.

Prices exclude taxes. You are responsible for any applicable sales, use, VAT, GST, or similar taxes. We may change prices with at least 30 days notice before the change applies to your next renewal.

You retain all rights to the data you and your users put into the Service, including customer records, job history, photos, documents, pricing, and financial records ("Your Data"). We claim no ownership of Your Data.

You grant us a limited license to host, process, transmit, back up, and display Your Data solely to provide and support the Service, and to protect its security and integrity.

You are responsible for having the rights and permissions necessary to put Your Data into the Service, including any personal information about your customers and employees, and for using it lawfully.

You can export Your Data while your subscription is active. After termination, we retain Your Data for a limited window to allow recovery and then delete it as described in our Privacy Policy.

The Service includes AI features, branded as Zaro Office and Zaro Tech, along with related AI capabilities such as project and business summaries. These features generate suggestions, drafts, summaries, and diagnostic guidance based on your workspace data and the information you provide.

AI output is assistive only and requires human review. Zaro drafts and recommends; it does not send customer communications, dispatch work, approve estimates, or issue invoices on your behalf without a person confirming the action.

AI output may be incomplete, out of date, or incorrect. It is not a substitute for a licensed professional, for manufacturer documentation, or for applicable codes, permits, and safety procedures.

You agree not to:

The Service lets you send email and messages to your customers and technicians. You are the sender of those communications and are solely responsible for their content and for compliance with applicable communications, marketing, and privacy laws, including obtaining and maintaining any required consent and honoring opt-out requests.

We may impose sending limits, throttle delivery, or suspend messaging to protect deliverability and platform integrity.

The Service integrates with third-party providers, including accounting, payment processing, mapping, and AI providers. Your use of an integration is subject to that provider’s own terms, and you authorize us to exchange the data necessary to operate the integration you enable.

We are not responsible for third-party services, their availability, or how they handle data once you direct us to send it to them. Disabling or losing access to an integration may limit related functionality.

The Service, including its software, design, documentation, trade intelligence content, AI prompts and configurations, and the FieldGenius and Zaro names and logos, is owned by Neuralstrikes, Inc. and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors who need it and are bound by similar obligations, or where disclosure is legally required.

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure against every threat, that AI output will be accurate, or that the Service will meet your specific business requirements. You are responsible for maintaining your own records and backups of data critical to your business.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or one hundred United States dollars.

These limitations do not apply to liability that cannot be limited under applicable law.

You will defend and indemnify us against third-party claims arising from Your Data, your use of the Service in violation of these Terms or applicable law, communications you send through the Service, or work you perform or advice you give to your customers.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or if your use poses a security, legal, or operational risk. Where practical, we will give you notice and an opportunity to resolve the issue first.

On termination, your right to use the Service ends immediately. Sections covering Your Data, intellectual property, confidentiality, disclaimers, liability limits, and indemnification survive.

We may update these Terms as the Service and our legal obligations evolve. When we make material changes, we will update the effective date above and notify you in the application or by email before the changes take effect. Continuing to use the Service after that date means you accept the updated Terms.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

Neuralstrikes, Inc. is incorporated in Delaware. Its state of incorporation is separate from the choice of law above and does not govern this agreement.

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with any order form or plan you purchase, are the entire agreement between us regarding the Service.

The parties will attempt in good faith to resolve any dispute informally before initiating a formal proceeding. Please contact us first so we have an opportunity to address the issue.

[COUNSEL REVIEW REQUIRED — DISPUTE VENUE] The exclusive court venue and forum for disputes has not been selected and is intentionally left open in this draft.

[COUNSEL REVIEW REQUIRED — DISPUTE RESOLUTION] Whether disputes will be resolved through arbitration has not been decided. These Terms contain no mandatory arbitration provision, no jury-trial waiver, and no class-action waiver, and none should be inferred from any other section. Nothing in this draft waives any right you would otherwise have to a court proceeding, a jury, or participation in a class or collective action.

This section will be finalized before these Terms are published. Until then it states the current position rather than a settled commitment.

Questions or notices regarding these Terms should be sent to info@neuralstrikes.com or to the mailing address below.